Mediaroom (before being acquired by Ericsson) was a collection of software for operators to deliver IPTV subscription services, including content-protected, live, digital video recorder, video on demand, multiscreen, and applications.
As part of the HCI team as a product designer, the goal was to discover a new experience for Mediaroom TV service providers like AT&T and Deutsche Telekom to integrate with Xbox Live. What would the processes, workflows, and life-cycle of a new subscriber to both one of these services look like?